Shipping & returns.

1. Reserve with a deposit. Place a deposit to secure your position in the production run. Your reservation number is assigned in the order deposits are paid — lower numbers ship first. The deposit is non-refundable because it funds the components and labor for your specific watch.

2. Pay the balance at pre-sale. The final balance payment is due when pre-sales open — not when the watch is ready to ship. Paying the deposit plus the balance at pre-sale secures your build slot and your position in the shipping order. If the balance isn't paid within 14 days of the pre-sale opening, the reservation may be forfeited and the slot reassigned.

3. We ship. Once the balance is settled, your watch ships insured via a tracked carrier. You'll receive a tracking number by email. Adult signature is required on delivery.

Domestic (United States). Free insured shipping on all orders. Watches ship tracked and require an adult signature on delivery. Please allow 1–2 business days for processing after the balance payment clears.

International. We ship to most countries. International orders are sent insured and tracked; the buyer is responsible for any duties, taxes, or import fees assessed by the destination country. Delivery times vary by destination and customs clearance.

Lost or damaged in transit. If a shipment is lost or arrives damaged, contact us within 7 days of the expected delivery date with your order number and photos of any damage. We'll file the carrier claim and send a replacement or refund at our discretion.

Deposits. Reservation deposits are non-refundable. They reserve a finite build slot and fund the production of your watch. Canceling a reservation does not refund the deposit.

14-day inspection window. Once you receive your watch, you have 14 days to inspect it. If it arrives with a manufacturing defect covered under our warranty, contact us and we'll repair or replace it.

Final-sale items. Because each watch is built to order against a reserved slot, watches are final sale and not eligible for returns for change of mind. A return is only available if the watch arrives defective or significantly not as described, and the request must be made within the 14-day inspection window.

Starting a return. Email support@bluecollarwatchcollection.com with your order number and the reason for the return. Do not send a watch back without a return authorization number. Authorized returns must be shipped insured and in the original packaging.