Warranty Request
File a claim.
Your watch is covered by a two-year limited warranty from the date of delivery. Follow the steps below to submit a warranty request and we'll get you back to work.
How to request a warranty
Gather your details
Have your reservation or order number and the date of purchase ready. Both are on your warranty card and your order confirmation email.
Photograph your warranty card
Take a clear, well-lit photo of your warranty card with the date of purchase visible (see the example below). Make sure the text is legible.
Describe the issue
Tell us what's wrong — when it started, and how the watch has been worn. The more detail you give, the faster we can review your claim.
Submit and we'll respond
We review every claim within 3 business days. If it's covered, we'll send a return authorization and prepaid shipping instructions. Don't send a watch without one.
Your warranty card
Your watch ships with a warranty card like the one below. Photograph yours with the date of purchase clearly visible and upload it with your request.
Example